First attempt to resolve the dispute directly with ELRAM POST Kft. Consumers may contact the board competent for their residence or place of stay; the national directory is linked below. The trader is obliged to cooperate with the procedure.
Hajdú-Bihar County Conciliation Board
This regional board also covers Szabolcs-Szatmár-Bereg county.
Postal address: 4025 Debrecen, Vörösmarty u. 13–15., Hungary
Email: bekelteto@hbkik.hu
Telephone: +36 52 500 710; +36 52 500 745
Regional board website · National directory and procedure information
Contact source: Szabolcs-Szatmár-Bereg County Chamber of Commerce and Industry (checked 19 September 2026).
Access to the courts remains available. Consumer authority proceedings and resolution of a contractual dispute serve different purposes.