Which currency can I shop in?
Prices and checkout totals use EUR in English and HUF / Ft in Hungarian.
Where can I find measurements and materials?
On the individual product page. Our luggage guide explains cabin-bag measurements and airline restrictions.
How do I withdraw from a contract?
Complete and confirm your statement on Withdraw from contract without logging in. You receive a reference and a receipt you can save.
Delivery
- Dispatch origin
- ELRAM POST Kft., 4440 Tiszavasvári, Széles utca 24., Hungary
- Delivery methods, charges and estimates
- Choose DHL or MPL for Hungary; DHL is offered for the other listed destinations. Estimated delivery is 15 calendar days from placing the order, including processing. This is an estimate rather than a guaranteed date; we will notify you of delays. Available tracking details are sent by email after dispatch.
Returns
- Return address
- ELRAM POST Kft., 4440 Tiszavasvári, Széles utca 24., Hungary
- Return costs
- For a change-of-mind withdrawal, you pay the direct cost of returning the goods. For faulty or incorrectly supplied goods, statutory remedies are provided free of charge; contact us to arrange the return.
How can I contact you?
- Customer service hours
- Monday–Friday 09:00–17:00; Saturday and Sunday 09:00–13:00. Hungary local time (Europe/Budapest, CET/CEST).
Use the form on Contact or Complaints.