Submit a written complaint using this form, by email to info@elrampost.com or by post to our registered office. Each complaint receives a unique reference. Do not include card details or unnecessary identity documents.
Response and records
We provide a substantive, verifiable response to a written complaint within 30 days. If rejected, we give reasons and information about the appropriate authority or conciliation board. We retain the complaint and response for at least three years. Oral complaints are examined immediately where possible; where disputed or not resolved immediately, the legally required record is prepared.
If direct discussion does not resolve the issue, you may approach the competent conciliation board. Contact details appear on the Alternative dispute resolution page.